Using a flashlight, we have determined that the sock is completely blocking the hose. It is stuck about mid-way down the hose. Here is what we have tried:
-sucking it out of the hose with the vacuum it is stuck in
-sucking it out with another vacuum cleaner
-pushing it out with a 2-inch diameter pole
-pulling it out with the end of a fishing pole
-catching it with a hook on the end of a pole
-catching it with duct tape on the end of a pole
-squeezing the tube to push it out
We have removed the bag from the vacuum cleaner. At the point where the hose enters the bag area, there is a 90-degree bend in the hose. We cannot push anything down there.
Cutting the hose is something we REALLY dont want to have to do, because we just got this vacuum cleaner and it actually works.