Only one side is turning, I have cleaned all the snow out. The problem is my husband who is ill and should not have been on it blew really heavy snow the other day. Then my son and I tried to use it the snow was all frozen in the auger area maybe we did something to it by running it? It works with the one side spinning. HELP
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There are soft bolts(Shear pins) that break to prevent damage from hard big chunks of ice ETC
Look for shear pin’s. If one side works and the other does not. See if it spins freely. That would be an indication of a broken shear pin. Very easy to fix. Also, do you have the owners manual? They have great trouble shooting tips in the back of the manual. You can look at a break down of the auger too to get ideas.